Gift Box Service
Add our gift box service for that finishing touch. Your order will be beautifully wrapped in delicately scented tissue in one of our luxury Connock London gift boxes with grosgrain ribbon. We offer two sizes of gift box and we will select the most appropriate size for the products you choose.
Standard - 1-3 days
£4.95 (FREE on orders over £50)
UK mainland postcodes only (excluding PO Box addresses)
Priority Dispatch – UK mainland only*
Order by 12pm GMT, Monday – Thursday only and we’ll dispatch by DPD the same day!
*Orders placed on Friday will be delivered following Monday. Please note, this is a priority dispatch service and although orders will be on a next day delivery service with DPD, due to the volume of parcels in the network we are unable to guarantee next day delivery.
Europe, Channel Islands, Scottish Highlands & Islands, Isle of Man, Ireland
USA, Canada, Australia
Please note: If your order is being shipped outside the UK, customs inspections, charges and taxes may apply that are the sole responsibility of the customer. Please contact your local customs office for more details. All estimated delivery times could be delayed by customs entry procedures. Unfortunately products containing alcohol, such as our Eau de Parfum cannot be shipped internationally due to customs restrictions for airfreight.
RETURNS & REPLACEMENTS
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we would be happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within 14 working days beginning with the day following the day of delivery to you, by emailing firstname.lastname@example.org
Please provide full details of your customer order number and the goods being returned.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately.
Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
To improve our service, please let us know the reason for returning any goods.
Return the parcel by RECORDED DELIVERY to the following address:
Returns, Connock London, Alderholt Mill House, Fordingbridge, Hants SP6 1PU
Please wrap products securely to prevent damage in transit.
We cannot be held responsible for returned goods that do not reach our Returns Department.