Delivery & Returns

DELIVERY OPTIONS

UK (mainland)
Standard
1-3 days
£4.95 (FREE on orders over £100)
UK mainland postcodes only (excluding PO Box addresses)
Signature required *

Guaranteed next day
Order must be placed by 12pm GMT, Monday to Thursday only.  Orders placed on Friday will be delivered the following Monday.
£5.95
UK mainland postcodes only (excluding PO Box addresses)
Signature required *

* If you are likely to be out at the time of delivery, please leave special instructions on the checkout page of where the courier may leave the package.

Europe, Channel Islands, Scottish Highlands & Islands, Isle of Man, Ireland
3-5 days
£12
Signature required

USA, Canada, Australia
3-7 days
£20
Signature required

We are able to ship to other countries, please contact us directly for more details and rates.
+44 (0)20 7138 1057
orders@connocklondon.co.uk

Please note: If your order is being shipped outside the European Union (EU) , customs inspections, charges and taxes may apply that are the sole responsibility of the customer.  Please contact your local customs office for more details.  All estimated delivery times could be delayed by customs entry procedures.
Unfortunately products containing alcohol, such as our Eau de Parfum cannot be shipped internationally due to customs restrictions for airfreight.

 

RETURNS & REPLACEMENTS

We hope that you will be delighted with your order.  However, if for any reason you are not completely satisfied we would be happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within seven working days beginning with the day following the day of delivery to you, by emailing orders@connocklondon.co.uk

Please provide full details of your customer order number and the goods being returned.

On receipt of the returned goods we will give you a refund of the amount paid for the goods.  This could take up to 30 days although it will be actioned immediately.

Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

To improve our service, please let us know the reason for returning any goods.

Return the parcel by RECORDED DELIVERY to the following address:

Returns, Connock London, Alderholt Mill House, Fordingbridge, Hants SP6 1PU

Please wrap products securely to prevent damage in transit.

We cannot be held responsible for returned goods that do not reach our Returns Department.